Appointments

Our appointment system consists of a variety of options to suit all needs. We offer GP appointments which can be booked up to 7 days in advance, Nurses and Healthcare assistant appointments can be booked up to 4 weeks in advance, and we have a Duty triage list.

Please note that all of our GP appointments are bookable online via patient access. If you have not yet registered for this then please consider to do so, you will then be able to book your appointment online rather than need to call in. To register click here.

GP Appointments:

These appointments are released at 08:00 and at 13:00 on a daily basis. At these times appointments with a GP will be available on the day, and in general in 2, 4 and 7 days time. If you fail to book an appointment in the morning you can try again in the afternoon.

What if there are no appointments left at the surgery?

If you have tried to book an appointment but unfortunately they have all been taken then you will have these options.

  • To try again when a new batch of appointments gets released either the next afternoon or morning.
  • If you feel that your issue is an urgent matter that needs medical input urgently then you can be asked to be put on our Duty triage list. When you are put on the Duty triage list our on call duty team will call you back on a phone number provided to ask you about your problem and manage this problem appropriately, this could include asking you to come in to the surgery for an assessment.
  • We can offer appointments at the GP Extended Access service. This is a service run in Lewisham Hospital offering 7 days a week, 08:00-20:00 GP and nurse appointments. Find out more

Please note our receptionists will ask for you the reason for your appointment in order to direct you to the correct service or practitioner.

Please note that between 08:00 to 08:30 and 13:00 to 13:30 you will not be able to make an appointment by walking into the surgery. During these busy periods we ask patients to either book an appointment via the phone or via online services. During these times receptionists are required to be answering incoming calls.

Late Policy: 

If you are 10 minutes late for your appointment the clinician will not be able to see you and therefore you will be asked to book another appointment.

Head over to the Consulting Room to help find the best person to contact.