Comments/Suggestions

If you have a comment or suggestion about our service please send us feedback online.

We value patient participation in improving our services. You can also join our Patient Participation Group to help shape our services.

Complaints

Please use this form to send us a complaint or compliment. You can also write a letter to our practice address, or hand in a letter at reception.

For more information, please see:

• Complaints Policy
• Easy Read Complaint Process

Your data, privacy and the law. How we use your medical records

• This practice handles medical records according to the laws on data protection and confidentiality.
• We share medical records with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and event by event.
• Some of your data is automatically copied to the NHS Shared Care Summary Record.
• We share some of your data with emergency services like A&E.
• Data about you is used to manage national screening campaigns such as Flu, Cervical cytology and Diabetes prevention.
• Data about you, usually un-identified, is used to manage the NHS and make payments.
• We share information when the law requires us to do, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable people.
• Your data is used to check the quality of care provided by the NHS.
• We may also share medical records for medical research but only with your expressed consent.

View a copy of our Patient Privacy Information Sheet

If you have any questions or issues regarding how we use your data or contact details that we hold on your record then please contact the surgery.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

For the financial year the average GP income was £90,985. This is for 4 full time GPs, 10 part time GPs and 4 locum GPs who worked for the surgery for more than 6 months.

This practice uses a shared record system called the London Care Record. The London Care Record is a secure view of your health and care information and lets health and care professionals involved in your care see important details about your health when and where they need them. Having a single, secure view of your information helps speed up communication between care professionals across London, improves the safety of care and can save lives.

London Care Record can only be lawfully looked at by staff who are directly involved in your care. Your information isn’t available to anyone who doesn’t need it to provide treatment, care and support to you. Your details are kept safe and won’t be made public, passed on to a third party who is not directly involved in your care, used for advertising or sold.

Opting out of the London Care Record

You have the right to object to your information being available through London Care Record. Although patients have the right to object and request restrictions on sharing their records, there may be instances where this request will not be upheld due to a clinical need as determined by the direct care giver. Please discuss this with your GP/ health and social care worker and you can find further information in this London Care Record leaflet.

For further information and advice about data protection or your right to object to sharing your data you can contact the team at Lewisham and Greenwich Trust who manage the London Care Record for South East London or you can call 020 3192 6011 and leave your name and number for someone to contact you.

If you have already requested to stop sharing on ConnectCare/Local Care Record in South East London, then you will not have to request this again for London Care Record.

• COVID-19 at-risk patients Data Provision Notices
• Doctaly Assist Privacy Notice
• Patients Privacy Information
• Practice Privacy Notice
• Privacy Notice – AccuRx
• Privacy Notice – National Screening Programs
• Privacy Notice – CQC
• Privacy Notice – Complaints, SARs and FOI
• Privacy Notice – NHS Digital
• Privacy Notice – Litigations and Claims
• Privacy Notice – Direct Care – You and Type 2
• Population Health Privacy Notice
• Healthy IO Privacy Notice

Please click on the link below to find out about how the NHS uses your data. Your health and adult social care information can help the NHS to research, plan and improve health and care services in England. If wish to opt out of having your data used for research and planning then please also follow the link below.

• NHS: Your Data Matters

All our staff are trained and dedicated in serving you, therefore you will be given courtesy and respect at all times. In return we ask that you and anyone that you bring with you to the Practice treat our administrative and clinical staff with the same courtesy and respect.

We have a zero tolerance approach to any verbal, aggressive and violent abuse and behaviour towards our staff or other patients. We respectfully advise you that abuse and violence will not be tolerated.

If a patient or anyone a patient brings with them to the Practice is abusive, aggressive or violent towards our staff and/or other patients the police will be called and you will be immediately removed from our Practice list.